Refund and Returns Policy
Thank you for choosing our domain registration and hosting services. We strive to provide a seamless experience, and to ensure transparency, we have outlined our Refund and Returns Policy below.
1. Non-Refundable Domain Registration
- The domain registration fee is non-refundable. Once registered, domain names cannot be canceled or refunded due to registry and registrar regulations.
2. Hosting Services
- Hosting Transfers: You may request to transfer your hosting to another provider at any time without penalty.
- Refunds for Unused Hosting: If you choose to move your hosting service before your plan’s end date, we will refund the remaining months of your hosting service based on your original plan’s per-month cost.
For example:- If you purchased our .co.za domain package for R500, R100 covers domain registration (non-refundable), and the remaining R400 covers hosting at R33 per month. If you move your hosting six months into the plan, you would receive a refund of R33 for each remaining month.
3. How to Request a Refund
- Please contact our customer support team to initiate a transfer or request a refund for unused hosting months. Refunds are processed within 30 business days. Email us on support@rgtwebhosting.com for this request.